FAQ

ART

Do you accept commissions?
Yes! I am currently taking on commissions for custom artwork, please e-mail Galuxeh@hotmail.com to enquire.. Please note I do NOT take on tattoo design commissions unless I am tattooing it myself.

Do you also Tattoo?
Yes I do, I am based in Glasgow City Centre- Please message my instagram (@GALUXEHTATTOO) as I will see your message there easier!

Sizing details

I can print any of these designs in A5, A4 or A3. If you’re looking for a specific size then please message beforehand. PLEASE double check sizes before placing an order so I do not end up sending the wrong size. Sizes in CM/INCHES are as below:

• A3: 29.7 x 42.0 cm / 11-3/4 x 16-1/2 inches
• A4: 21.0 x 29.7 cm / 8-1/4 x 11-3/4 inches
• A5: 14.8 x 21.0 cm / 5-7/8 x 8-1/4 inches

RETURNS/EXCHANGES

Due to practicality and the material of my products, I do not usually offer refunds or exchanges, but if you have an issue please message me and I will do my best to sort it out! Please note that if you are returning any artworks then you are responsible for shipping costs.

In the unfortunate event that the item becomes damaged in the post, please reach out with photographic evidence as I will need it for claims purposes.

ORDERS/SHIPPING

Do you ship internationally?
Yes, all international orders get tracked shipping. Customers are responsible for custom fees.

How long will my order take to arrive?
Due to working another job, I always aim to get orders out within 2-3 days of being ordered. UK orders will usually take 3-5 days, European orders take roughly 1-2 weeks & US/Canadian Orders taking 2-4 weeks. Please allow time for potential customs issues, Christmas orders can take up to 6 weeks.

Why don’t you ship to the EU or EEA?

Due to new GPSR rules I am unable to ship to the EU or EEA at this moment in time. This extends to Northern Ireland. As a small business I am unable to incur the costs and admin required to ship my products to these countries until this gets resolved or exemptions are made for small business. For more information click here. We apologise for this inconvenience and it upsets us just us much not being able to send you cool stuff!

I live in Northern Ireland, why has my order been refunded?

The above mentioned GPSR rules extend to Northern Ireland, despite it being a part of the UK. However due to website limitations we are unable to stop sales from Northern Ireland as a location. As such we will have to refund any orders made from that location. We apologise for this inconvenience and it upsets us just us much not being able to send you cool stuff!

HOLIDAY SHIPPING GUIDE

Be aware, These are SHIPPING DATES, any orders placed after may not come in time for Christmas. I aim to get orders out the next dispatch day but please buy as early as possible to avoid disappointment! I am not responsible if it arrives after Christmas.

International Tracked Services

Caribbean: December 1
Australia and New Zealand: December 6
Africa, Central and South America, Asia, Far and Middle East: December 8
Cyprus and Malta: December 10
Greece, Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey: December 11
Canada, Czech Republic, Finland, Italy, Poland, Sweden, US: December 13
Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland: December 16
Belgium, France, Luxembourg: December 18

UK Inland Services

2nd Class, 2nd Class Signed For, Royal Mail 48: December 18
1st Class, 1st Class Signed For, Royal Mail 24, Royal Mail Tracked 48: December 21
Royal Mail Tracked 24: December 22
Special Delivery Guaranteed: December 23